Return and Exchange Policy
IPUMPWORLD Services will offer a refund or exchange on most products purchased at IPUMPWORLD.com. Our goal is to satisfy our customers by exchange, refund, or repair, as outlined in this policy.
Rules and Conditions:
IPUMPWORLD Services offer returns for most items within 10 days of receipt of shipment.
Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only.
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
All returned merchandise must be unused and in complete original packaging. It must contain all original accessories, literature, instructions and documentation.
Customer is responsible for all freight and insurance charges.
No returns will be accepted without an RMA.
New unopened returned items are subject to a 15% restocking fee.
Open box returned items must be approved and are subject to a 25% restocking fee. All approved returns received after 10 days are considered late and are subject to 50% restocking fee. All unapproved returns are subject to 50% restocking fee.
No returns or exchanges on:
All opened items including; o-rings, bearings, repair kits, any electronics, turbo pumps.
Special order items (as indicated in product descriptions.)
Any merchandise that was modified as a custom solution.
Any equipment that has been used.
Refund and Payments:
If payment was made by credit card, it will take 7-10 days for a credit to appear on your credit card statement.
If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Return and Exchange Procedure:
In order to return your merchandise you must obtain an RMA (Return Merchandise Authorization.
If your order was placed online:
1. Login into your account
2. Select "View Orders I have made" under 'My orders'
3. Select the order you wish to return and select 'Return' and follow the onscreen instructions.
If your order was placed over the phone, fax or by e-mail:
You will need to create a Service RMA by following this link.
Login with your account details.
Complete the online form and attach packing slip to your shipping box.
Please reference this video link for additional assistance.
*Please note that all returns must be received within 10 days of RMA issuance. Upon receipt of the returned item, store credit for the amount of the purchased item will be issued electronically to the email address that was provided when the order was placed.
The RMA Number must be clearly visible on the outside of the box shipping.
It is recommended you ship via the same insured service (as was sent to you) with a tracking number.
Return shipping charges are the responsibility of the customer.
We are not responsible for lost or damaged packages.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Address Return Shipments To:
IPUMPWORLD VACUUM SERVICES
111 Tongsheng Road
Suzhou Industrial Park, China